Dear Patients,

We are delighted to welcome patients back to 

Acubalance Wellness Centre! 

We are now open for in-person visits.

And continue to offer telehealth consults.

As the Government of British Columbia has included acupuncture and naturopathic medicine in the BC Re-Start Plan (effective May 19, 2020), we have taken multiple steps to reduce the risks of transmission and to promote to the best of our ability a safe and responsible level of care and service provision.  We have also installed special air purifiers to reduce chemicals, bacteria and virus’ in the clinic.

1286 appointments were cancelled from March 16th to May 17th so we have many waiting to be seen again at Acubalance. However, to promote a safe environment, in person visits will begin very slow and gradual beginning May 19th.  This will substantially affect our ability to return to normal in-person patient flow. Telemedicine is still an option available to all patients. There will be substantial wait times and challenges for us to deliver in-person care due to the reduction in our capacity to adhere to patient physical distancing and our safety protocols.  

If you have delayed your care because of COVID-19, we invite you to get reconnected with us over the coming weeks. Call the office or hit reply to this email to reconnect and book your appointments. New patients who had put their initial consultation on hold are also encouraged to connect with our clinic.  

Please understand due to physical distancing we cannot schedule all the patients in the coming weeks who have already expressed interest let alone the over 1200 who had to cancel their treatments.   Please take the initiative to email clinic@acubalance.ca or click reply to this email to request your appointment.  

For those clients who require in-clinic/in-person services, we are asking that you follow the COVID-19 Protocols that we are implementing to support the safety our patients, practitioners, and staff. At Acubalance Wellness Centre we will be adhering strictly to physical distancing measures as well as BCCDC and WorkSafe regulations for businesses. 

Your safety and health are our top priority! 

What we ask our patients to adhere to:

• Please attend your appointments punctually to minimize waiting. Please use hand sanitizer available when you enter the building.

• Bring your own pen and mask or face covering (we will provide a mask if you do not have your own mask or fabric face covering). The pen is to sign consent and patient screening questionnaire. 

• Please wait to arrive until your appointment time. You will then be directed to the treatment room. 

• Please attend your appointment alone. Please refrain from bringing extra people to the appointment unless absolutely necessary, and ensure that anyone accompanying you is not at risk or exhibiting any symptoms. They also need to be wearing a face covering/mask.

• Please cancel your appointment if you are experiencing ANY cold or flu-like symptoms or illness. Please self-check your temperature prior to your appointment in case of fever. Please note that under these circumstances, our cancellation policy is currently not in effect. You must be free of symptoms for 14 days before rebooking appointment.

• Staff may take and record the temperature of each individual entering the clinic, using a touchless thermometer at the entrance of the clinic.  

• Upon entering the treatment room, you will be asked to wash your hands with soap and water for a minimum of 20 seconds, or use the alcohol-based hand sanitizer provided.

• If you must cough or sneeze during the appointment, you are asked to do so into your elbow, or tissue, then the appointment will be paused to allow you to re-wash your hands.

• At the end of your treatment session, you will be asked to wash your hands with soap and water for a minimum of 20 seconds, or use our alcohol-based hand sanitizer.

• If you have been outside of BC in the past 14 days you cannot come to your appointment  until you have self-isolated for 14 days.

What we are doing:

• We have reduced our clinic capacity to ensure physical distancing and time to sanitize rooms.

• Your appointment will be scheduled so that there is no overlap of appointment times.  

• Physical barriers and distancing guidelines within the building will be in effect. We ask for your patience during this time, as we are ensuring physical distancing requirements between you and other staff and patients within the facility.

• Upon entering the facility, the receptionist will review prescreen criteria and your temperature will be taken and recorded. Then you will be accompanied by your practitioner to the treatment room.

• The practitioner will be wearing a mask for your entire appointment time, utilizing regular hand washing practices and wearing gloves.

• We are thoroughly cleaning the treatment area between clients.

• Air purifiers are in place throughout the clinic. These systems are the same technology NASA developed for their astronauts.

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Payments and Appointment Scheduling:  

• Patients are asked to call our office to schedule appointments to minimize contact with the receptionist and time spent in the facility outside of direct patient care. 

• We will continue to process payments over the phone in advance to allow for physical distancing. Please ensure your credit card information is current in your profile.

• Telemedicine visits are still available and new patients will only be seen via Telemedicine for their initial consult, before scheduling any in-person follow-up acupuncture, laser or IV appointments.

• Offering supplement orders via our online dispensary, Fullscript.

Furthermore, if you have a fever, cough, shortness of breath, diarrhea, loss of smell or taste, we ask that you refrain from coming to our clinic and instead contact your primary care physician immediately for assistance.

We have over one thousand cancelled appointments to reschedule and are practicing at 50% reduced capacity, so please book your series of appointments now as we expect a waitlist to develop fairly quickly.

We hope everyone stays healthy and well during this challenging time!

Acubalance Wellness Centre is located in Vancouver British Columbia. We are famously known for our multidisciplinary approach to treating infertility, providing pregnancy support, and treating pain & injuries, fatigue, anxiety, insomnia, digestive issues, hormonal imbalances, and unwanted weight gain.

Our Approach

Our integrated approach incorporates both research-based and time-tested treatments combining Chinese medicine, acupuncture, naturopathy, cold laser (LLLT)/photobiomodulation (unique in Vancouver) and functional medicine including Maya Abdominal Massage and The Arvigo Technique.

Rather than taking a traditional disease-centered focus, we address the underlying causes of disease using a patient-centered approach addressing the whole person, not just an isolated set of symptoms. Read more >>